ITSM Software Consultant

ITSM Software ConsultantPermanent, full time (flexible)Location: WFH/visits to customers sitesSalary: up to £50,000 pa (depending on experience)Transforming Service ManagementOur client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.ITSM Software Consultant, the role:Working directly with the customers to understand their needs - building relationships and managing their expectationsProposing solutions and delivering best practise to clients business problemsLeading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementationsPreparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirementsChallenging customer requirements where necessaryTraining on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary.ITSM Software Consultant, the person:Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems.Capable of working within key business projectsKnowledge of producing technical and customer facing documentationExcellent time management skills with a can-do and pro-active attitudeTeam player with the ability to work within project teams (both internally and within customer environment)Quick learner, competent of maintaining a diverse workload in a fast-paced environmentA high level of interpersonal and communications skillsFull UK driving licenseDesirable:ITIL v2 or v3 Foundation CertificationHalo platform (HaloITSM, HaloPSA or HaloCRM) experience/certificationITSM Software Consultant, the benefits:Opportunity to join a vibrant and engaging team and friendly working environmentDiscretionary bonusFlexible working hours project focusedLong term relationshipRemote-based workLife InsuranceEmployer pension scheme23 days annual leave plus bank holidaysPure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please. JBRP1_UKTJ