Technical Projects & Support Engineer (CRM & IT)

Overview

Job Title: Technical Projects & Support Engineer (CRM & IT)

Location: Central London

Salary: Up to £60,000 DOE

We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP—helping clients reimagine how technology supports their business growth.

Responsibilities

• CRM Systems Ownership & Development: Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.
• Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.
• Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.
• Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.
• Project Delivery & Systems Improvement: Own system improvement projects from requirements gathering to deployment.
• Work closely with leadership and operational teams to streamline processes and improve efficiency.
• Oversee external consultants where necessary, ensuring quality and measurable outcomes.
• Technical Support (L2/L3): Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX.
• Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services.
• Contribute to process automation and maintain clear, accurate technical documentation.

Qualifications

• 5+ years' experience in an MSP or IT services environment.
• Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365).
• Strong technical skills with the ability to build, configure, and support systems directly.
• Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems.
• Proficiency with SQL queries and reporting.
• Excellent communication, project ownership, and vendor management skills.
• PowerShell or automation scripting skills (desirable).
• Knowledge of ITIL processes and improving internal service workflows (advantageous).

What’s on Offer

• Up to £60,000 DOE
• Opportunity to lead impactful CRM and infrastructure projects from start to finish
• Paid training and certification support
• A supportive, collaborative environment that values innovation and initiative

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet
• Location: Central London