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Assistant General Manager

Leicester

San Carlo Leicester are hiring an Assistant General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.

Colleague Benefits:

You will be joining, one of the worlds leading family-owned companies - which means global opportunities

Delicious, healthy Meals whilst on duty all free

30% discount in our restaurants, for you and your friends & family

Gym discount scheme

Squadra our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.

Support in training and continuing Professional development

Online development training with our San Carlo App lacademia

Wagestream giving you flexibility to access, track, build and better manage your pay.

Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.

Free confidential counselling sessions to help with you and your families wellbeing

Free online health portal giving you resources at your fingertips to help you reach your goals.

Access to Hapi-life a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.

Bring your friends and take part in our generous Refer a Friend programme and earn up to £1000 per person!

Key Responsibilities:

Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift

Undertake all Duty Manager responsibilities where relevant/needed

Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans

Hold monthly reviews with all Department Managers reporting to you to ensure all KPIs are being achieved. Report each meeting to General Manager

Manage monthly results from Department manager KPIs

Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.

Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.

Track team turnover monthly and ensure it stays below the company target.

Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.

Create and maintain a safe and comfortable working environment for all staff to flourish in.

Ensure staff records are kept up to date with training, absences, lateness, holidays etc.

Manage the results from all departmental Health Checks to ensure actions plans are being worked on.

Required Qualifications & Experience:

Previous experience in a similar role

Team management experience

Excellent communication skills

Meticulous attention to detail, highly organised and capable of handling multiple tasks

A proactive self-starter who can work independently with good judgement and minimal direction

TPBN1_UKCT

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Assistant General Manager jobs in Leicester

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