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IT Support Field Technician

Worcester Park

We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey.

My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies.

The IT Support Field Technician will be based at my client’s office in Chessington. You will also be required to visit customer’s offices.

IT Support Field Technician - Key Duties:

To maintain, update & support various ICT networks

Provide support for the servers & associated routines & to provide hardware & software support for workstations

Monitor the efficiency of networks

Maintain all ICT related peripherals

Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests)

Maintain a fully up to date inventory (where required) of all hardware & software at client sites

To meet every clients’ customised ICT requirements

Meet all clients’ individual & specific ICT requirements

Ensure clients’ ICT facilities are maintained in accordance with their specific requirements

Develop system specific projects by means of open source software (if needed)

Further maintain & develop all parts of clients’ ICT systems

The ability to manage small to medium sized projects

IT Support Field Technician - Summary of Requirements

Technical Skill Requirements: (not all are essential!)

Operational knowledge of ICT hardware & software & the integration of the two

Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS

Working knowledge of mobile devices - Android / ChromeOS / Windows / iPhone

Working knowledge of Hyper-V and VMWare ESXi

Working knowledge of cloud technologies - Google Workspace for Education, Microsoft 365, Azure and more

Strong knowledge of Group Policy management

Strong knowledge of Roaming User profiles

Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone)

Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge.

Established skill set for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently design topologies

Occasionally assist to install network cabling and interactive screen systems (on the job training will be given)

Working knowledge of Audio Visual systems to include - audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens

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