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999 Call Handlers

Bootle

£ 24921 - 27351/annum plus shift allowance

We are currently recruiting for 999 Call Handlers for Merseyside Police and these roles will be based at Bootle at their hub.

These roles will be a permanent contract with Merseyside Police and will involve working a shift pattern.

JOB PURPOSE: To provide the public who contact Merseyside Police with a risk assessed and integrated contact and crime service in response to requests for assistance.To seek all opportunities to resolve victim / informant issues appropriately, ethically and professionally at or near as possible to the first point of contact or provide the informant with a clear understanding of how Merseyside Police intends to progress their issue(s).

PRINCIPAL ACCOUNTABILITIES:

To receive, manage and risk-assess incoming emergency (999) and non-emergency contact and multi-media digital information into Merseyside Police to ensure that contact received is dealt with in an efficient and effective manner ensuring force and public expectations are achieved.

Utilise all forms of communication systems in use by the force for customer contact, - reporting incidents and crime, - requesting assistance or information from the public, internal and external customers, other emergency services, police staff and officers to ensure a professional and efficient service

Apply the National Decision Making Model (NDMM) and THRIVE by using questioning, listening and investigation skills to prioritise, determine and risk assess the needs of the caller / victim.

Determi...

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999 Call Handlers jobs in Bootle

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