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Product Support Engineer

Kempston Hardwick

Job Role: Product Support Engineer

Job Type: Permanent

Location: Bedford

Salary Range: Market Related

Our client, a technical automation & drives distributor, is on the lookout for a Product Support Engineer to join their growing team. The role provides support for the company's automation product categories, with a focus on motors, gears, electrical drives and sensing/measurement.

Key Responsibilities - Product Support Engineer:

Provide technical support to customers on Motors & Gears, Electrical Drives, and Sensing/Measurement technologies.

Respond promptly and effectively to customer sales and technical inquiries.

Maintain an active project list, ensuring all actions and follow-ups are completed.

Develop expertise in competitor products and perform cross-referencing.

Conduct product demonstrations when required.

Assist in processing customer returns and resolving related issues.

Qualifications & Experience - Product Support Engineer:

Degree in a relevant engineering discipline (e.g., Electrical Engineering, Mechanical Electronic Engineering, Mechatronics, Computer Science); HNC/HND or equivalent technical qualifications will also be considered.

Knowledge or experience in Motors & Gears, Electrical Drives, or Sensing & Measurement technologies is beneficial.

Strong desire to expand knowledge in automation technology.

Excellent interpersonal and presentation skills.

High accuracy and attention to detail.

Ability t...

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