IT Support Analyst

A well-established organisation is seeking an IT Support Analyst to join its team based in central Chelmsford. You'll play a key role in supporting users, maintaining day-to-day IT operations, and ensuring business systems and technology services run smoothly across the organisation.

This is a fully onsite position with free onsite parking provided.

Key Responsibilities

• Provide first-line support for business systems, databases and core applications.
• Act as the onsite point of contact for IT issues, working alongside an outsourced IT support provider.
• Troubleshoot hardware, software and application issues, ensuring timely resolution or escalation where required.
• Deliver user training, IT inductions and practical guidance to staff on systems and technology.
• Support the setup, maintenance and troubleshooting of end-user devices, peripherals and IT equipment.
• Maintain accurate records of IT assets, support issues and system updates.

Experience Required

• Previous experience in an IT support or service desk environment.
• Strong troubleshooting skills across software, systems and end-user technology.
• Experience supporting business applications, databases or CRM systems.
• Good knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Well organised, customer-focused and able to manage multiple priorities effectively.
• Full UK driving licence and access to a vehicle for occasional travel between sites.

Benefits

• 35-hour working week.
• 30 days annual leave + bank holidays.
• Non-contributory pension scheme with an 11% employer contribution.
• Life assurance cover of 3x annual salary.
• Free onsite parking.