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Job Search

Spectrum IT Recruitment

Fareham / Global

Application Support Engineer

  • Hybrid

Job Summary

Work Settings:
Hybrid
Benefits:
Training
Apply Now

Job Description

Product Support Engineer | Software Support

  • Hybrid Working - Fareham, Hampshire

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

  • Providing technical support and resolving application issues within agreed SLAs
  • * Troubleshooting and managing client tickets from start to resolution
  • * Working closely with stakeholders, analysts, and developers
  • * Communicating clearly with clients and delivering excellent customer service
  • * Gathering requirements for system changes (RFCs) and supporting their delivery
  • * Testing, documenting, and supporting application updates
  • * Assisting with debugging and implementing improvements (training provided)
  • * Contributing to team development and continuous improvement initiatives

Skills Required

  • Must have commercial experience in application/software support
  • Strong problem-solving and analytical skills
  • High attention to detail and organisation
  • Self-motivated with a willingness to learn

Highly Desirable:

  • Knowledge of Agile, DevOps, and software lifecycle
  • Understanding of APIs
  • Experience with tools like Postman or XMLSpy
  • Familiarity with Visual Studio, Azure DevOps, Git
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