IT Infrastructure Service Manager - Network and Data centre

Location: Poole, GB, BH17 7ER

Type of Employment: Full-time

Career Level: Professional

Job Family: Information Technology

Date posted: 17 Jun 2026

Uniting What’s Next In Traffic. At Yunex Traffic, we launch cities into the future with forward‑looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

Please note this role is not eligible for Skilled Worker visa sponsorship.

Responsibilities

You will be responsible for the full lifecycle of services included in the Global Network and Data centre portfolio at Yunex Traffic

Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction

Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations

Take ownership of service‑related financials, including budgeting, cost control, and forecasting

Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs)

Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes

Take a hands‑on approach to service operations, ensuring effective delivery and stability of Data centre and Network services within scope

Define and align the provider landscape and sourcing strategy (make‑or‑buy), and oversee execution against strategic objectives

Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures

Qualifications

Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment

Solid technical understanding of network and data centre infrastructures as well as hands‑on experience in operating and managing infrastructure services

Proven experience in managing external service providers and coordinating internal and external stakeholders

In‑depth knowledge of ITIL or comparable service management frameworks, including incident, problem and service level management

Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction

Good understanding of service‑related financials such as budgeting, cost control and forecasting

Structured and solution‑oriented working style combined with a high level of ownership and accountability

Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment

Benefits

Competitive base salary with an annual bonus

Continuous training and learning opportunities to support career development

26 days of holiday, increasing up to 29 with length of service

37.5‑hour working week

Excellent pension, with matching contributions up to 10% of pensionable salary

Flexible benefits package to suit your personal needs

Investment in personal development and support for membership of professional institutions

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