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Virgin Media O2

Northwich / Global

Retail Assistant

£13.45 per hour

Job Summary

Salary Range:: £13.45 per hour

Apply Now

Job Description

About the Role

As a Retail Advisor, youll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. Its about more than selling; its about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. Youll receive a competitive hourly rate of £13.45 .

Day to Day, Youll: Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.

Support customers in finding the right price plan and setup for their lifestyle.

Confidently showcase new and existing technology, demonstrating features like accessibility tools.

Take ownership of customer queries, resolving issues and building trust.

Work with your team to achieve store targets and strong customer satisfaction outcomes.

Youll be supported from day one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.

Youll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.

Our Ways of Worki...

Apply Now

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