2nd Line Support Engineer
London Area, United Kingdom
2nd Line Support Engineer - 12 month FTC - London
You will be working alongside our varied Infrastructure team to deliver a timely, professional, and friendly service and provide 2nd line support for all calls that are logged either remotely or desk side.
Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets.
Floor-walking, desk based & remotely support the business users, infrastructure & applications.
Pickup tickets and progress to resolution or escalation and keep customers updated as to the progress of their issues
User creation & Termination in Active Directory and Azure AD
Support Windows 10&11 Operating system, Office 2019/365, Software Updates,
Manage & Support desktop & laptop deployments and regular security updates via deployment tools and ensure prior testing is completed
Setup & Support Exchange 2019/Office365 user mailboxes
Support Refinitiv Eikon terminals, Bloomberg Terminals, ICE/WebIce, Cloud9 Trader Platform
Install and troubleshooting of JAVA & JAVA-patches & Local PC certificate management
Troubleshoot Citrix Workspace client issues
Desk, PC and monitor moves & adjustments
Manage mobile phone deployment and management (MDM)
Support other operational teams (Infrastructure, DBAs, Application support)
Assist in Procurement process and keep Asset records up to date.