IT Service Manager

DWP. Digital with Purpose.

Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI.

Knowledge of ITIL and service management practices, including incident, problem, change and release management.

Experience working collaboratively with stakeholders, users and suppliers in complex environments.

Understanding of delivering effective IT services and driving continuous improvement.

Experience improving products, services and processes, coordinating resources and delivery activities.

Maintaining high service standards and ensuring service level targets are consistently achieved.

You and your role

As an IT Service Manager, you'll play a key role in supporting and enhancing DWP's strategic Management Information (MI) platform. Used by thousands of colleagues across the organisation, the platform provides critical insight that helps inform decision-making and improve services.

You'll be responsible for ensuring services are delivered effectively, remain responsive to user needs, and continue to provide value. Working across a diverse portfolio of MI products, you'll help maintain a reliable and high-performing service.

The role includes overseeing day-to-day service operations, including incident, request, access and change management activities. You'll make processes are followed, governance requirements are met, and service performance is monitored and reported effectively.

You'll work collaboratively with users, stakeholders, and suppliers, to coordinate activity...