Credit Controller

Job title: Credit Controller

Location: Birkenhead or Manchester (Hybrid)

Why Join HSB?

We don't just insure risk—we help businesses build resilience.

At HSB, you'll join a purpose-driven organisation where collaboration, customer focus and continuous improvement are at the heart of everything we do. As part of our Credit Management team, you'll play an important role in supporting the financial health of the business by building positive relationships with brokers and clients while helping to keep our cash flow strong.

Part of the wider Munich Re Group.

You'll work alongside supportive colleagues in an environment that values your ideas, encourages your development and gives you the opportunity to make a real impact every day.

What You'll Be Doing

As a Credit Controller, you'll manage an allocated portfolio of broker and client accounts, helping to recover outstanding payments while delivering a professional and customer-focused service.

Working closely with colleagues across the business, you'll proactively manage aged debt, resolve queries, carry out reconciliations and build strong relationships with brokers and internal stakeholders. You'll help identify practical solutions to payment issues, ensure credit control processes are followed, and contribute to achieving our cash flow objectives.

What Makes This Role Special

• Make a real impact – Play an important role in supporting the financial performance of the business.
• Build trusted relationships – Work closely with brokers, clients and colleagues across HSB to resolve queries and deliver positive outcomes.
• Develop your expertise – Gain exposure to a specialist insurance business with opportunities to grow your career.
• Drive continuous improvement – Contribute ideas that enhance processes and improve the customer experience.
• Trusted brand – Join a business recognised for technical expertise, innovation and customer focus as part of the wider Munich Re Group.

What You Bring

• A customer-focused approach with excellent communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Good attention to detail and a high level of accuracy.
• A proactive, positive attitude with the confidence to solve problems and make informed decisions.
• The ability to build effective working relationships with colleagues, brokers and customers.
• A collaborative mindset and willingness to support the wider team.

What You'll Need

• Proven experience in collections or credit control.
• Experience working within a finance or accounts receivable environment.
• Good Microsoft Excel skills, including VLOOKUPs and basic Pivot Tables.
• Experience managing customer accounts and resolving payment queries.
• Strong written and verbal communication skills.
• The ability to work independently while contributing to a collaborative team environment.

We recognise that skills and experience can be gained in different ways, and we're committed to building a diverse and inclusive team.

What We Offer

In addition to a competitive salary and hybrid working, you'll benefit from a comprehensive rewards package including:

• Annual bonus opportunity.
• 25 days annual leave plus bank holidays and wellbeing days.
• Up to 13% employer pension contribution.
• Private medical and dental cover.
• Life assurance.
• Wellbeing and development programme, Employee Assistance Programme and health assessments (subject to eligibility).
• Study support and continuing professional development.
• Hybrid working.

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any stage of our recruitment process by speaking with their Talent Acquisition contact.