Facilities Coordinator

HYBRID FACILITIES COORDINATOR - REACTIVE & SALES COMPANY OVERVIEW A growing facilities management business is looking for a Facilities Coordinator to join their team.
This is a varied role covering customer service, reactive facilities management, sales support, tenders and business development. You'll work closely with customers, engineers, subcontractors, suppliers and the wider team.
This is a great opportunity for someone who enjoys a busy role and wants to develop their experience across both operations and commercial activity .
JOB PURPOSE The role will be responsible for coordinating reactive customer jobs from start to finish, while also supporting sales, tenders and business development.
You'll be a key point of contact for customers and will help make sure jobs are dealt with quickly, customers are kept updated and all records are kept accurate.
You'll also support the sales pipeline by helping with tenders, quotations, lead generation and LinkedIn activity.
JOB RESPONSIBILITIES Act as a first point of contact for customers by phone and email

Coordinate reactive jobs and make sure SLAs are met

Work with engineers to arrange labour and site attendance

Book subcontractors and suppliers

Obtain supplier and subcontractor quotations

Raise purchase orders

Prepare customer quotations and sales invoices

Keep CRM and job management systems up to date

Keep customers informed throughout the job

Support smaller FM contracts when required

Coordinate sales enquiries and tender opportunities

Monitor tender portals and identify suitable opportunities

Support the preparation and submission of tenders and quotations

Maintain the sales pipeline and follow up opportunities

Research potential customers and new business opportunities

Use LinkedIn to identify potential customers and leads

Support targeted email and LinkedIn campaigns

Help with company presentations, case studies and sales documents

Support the company's LinkedIn and social media activity

Research and use AI tools to improve sales and admin processes

Maintain company information on procurement and tender portals

Track tender deadlines, submissions and portal renewals

Provide out of hours Duty Manager support on a 1 in 8 rota

SKILLS & EXPERIENCE Previous experience in facilities management, customer service, sales, business development, sales administration or tender coordination

Strong organisational and administration skills

Excellent communication skills, both written and verbal

Confident dealing with customers, suppliers and contractors

Comfortable managing multiple tasks and deadlines

Good attention to detail

Commercial and proactive approach

Experience using CRM or job management systems is beneficial

Confident using Microsoft Office / 365

Comfortable using LinkedIn and digital platforms

Ability to research businesses and identify potential opportunities

Interest in AI and new technology

Able to work independently and as part of a team

Previous FM experience is desirable but not essential

SALARY & BENEFITS If you're interested in hearing more, please contact Kim on 07498889444 for further information or to arrange a confidential conversation.
Salary up to £34,000

Full time, 40 hours per week

Monday to Friday, normally 8am-5pm

Hybrid, with 3 days in the office and 2 days working from home

Varied role across operations, sales and facilities management

Career progression opportunities

Training and personal development

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