Credit Controller

Credit Controller We're recruiting on behalf of a thriving financial services company based in Tamworth, with one full-time and two part-time roles available. Full Time - 9:00am - 5:00pm Monday - Friday Part Time - 9:30am - 2:30pm Monday - Friday This is not a sales position. Instead, you'll be speaking with customers to discuss overdue accounts, helping them find suitable payment arrangements in a professional, supportive, and understanding way. The Role As a Collections Advisor , you'll play an important part in supporting customers to bring their accounts back on track while providing outstanding customer service throughout every interaction. Your responsibilities will include: Making outbound calls to customers with overdue invoice payments, with the aim of resolving each case during the first conversation. Calls are made through an auto-dialler, so there's no need to manually select who to contact next. Answering inbound calls relating to overdue accounts and general customer enquiries. Processing card payments securely and efficiently over the phone. Sending copy invoices, account statements, and any other relevant documentation when requested. This is a customer-focused role where strong communication skills, empathy, and a solution-driven approach are essential. Experience Required: Previous telephone experience. Excellent communication skills with a genuine customer-first attitude. A calm, professional manner and the ability to handle challenging conversations confidently. Benefits Include: Uncapped commission opportunity with realistic earning potentials of £35,000. Birthday leave and Christmas shutdown without using your annual leave allowance as well as an option to purchase up to five additional days' holiday Long service awards Employee recognition schemes Company social events Paid volunteering days Free secure on-site parking Confidential counselling and mental health support Online GP appointments and second medical opinions Discounted gym membership Retail discounts and cashback offers Weekly fresh fruit and complimentary refreshments Death in Service benefit Enhanced maternity and paternity pay Bus travel scheme As this role is within the financial services sector, the successful applicant will be required to successfully complete a credit check before employment can commence. Benefits: Canteen Casual dress Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Transport links TPBN1_UKTJ