2nd Line IT Engineer

We are looking for an experienced IT Engineer to be based at one of our client sites.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years’ experience, we have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals, we are dedicated to helping our clients get the most out of their technology.

This is an exciting time to join CTS as we grow, to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team.

Key tasks and responsibilities

• Under the guidance of the Network Manager:
• Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance tasks for user accounts.
• Follow standard practises to run basic network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
  Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the helpdesk and investigated as required.
• Carry out checks on the systems as guided.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
• Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.

Qualifications and skills

• GCSE Grade 5 or above in Maths and English or equivalent.
• Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage.
• Experience in an IT helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Impeccable attention to detail and commitment to quality.
• Technical troubleshooting and problem management skills.
• Interpersonal skills sufficient to assist non-technical users of IT.
• Ability to assess and re-prioritise workloads when circumstances or demands change.
• Experience in the education sector is desirable but not essential.
• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• Exposure to a variety of clients.
• Chance to contribute to the company's success and growth.
• 25 days annual leave (not including Bank Holidays) increasing with length of service. Buy-back option for an additional 5 days annual leave.
• SAGE Employee benefits.
• SAGE Employee assistance programme.

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.