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Sage
Newcastle upon Tyne
Job Description Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. Th
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Newcastle upon Tyne
Job Description Senior Azure Platform Consultant YOU MUST BE ELIGIBLE FOR SC CLEARANCE YOU MUST BE BASED WITHIN 50 MILES OF EDINBURGH, LONDON, BIRMINGHAM, MANCHESTER, NEWCASTLE OR BELFAST THIS IS A HYBRID BASED ROLE WITH OCCASIONAL TRAVEL TO CLIENT SITES AND OFFICE. Would you like to the opportunity to expand your skillset across a diversit
Job Source: Version 1Version 1
newcastle upon tyne, england, United Kingdom
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Job Source: Version 1Version 1
Newcastle upon Tyne
Job Description Company Description Version 1 has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning empl
Job Source: Version 1Version 1
newcastle upon tyne, england, United Kingdom
Company Description Version 1 has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how
Job Source: Version 1newcastle upon tyne, england, United Kingdom
Are you passionate about AI and embracing change across the business?
We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack.
What’s in it for you?
This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience.
Summary of your day to day?
Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities)
Work with development team to ensure features are delivered as expected, with high quality and in line with prioritised backlog
Define and drive towards advanced capabilities delivered via next gen platform
Work with chosen technology vendors, to identify and add new capabilities into product roadmap, with future-looking perspective on long-term needs
Ensure integration of chatbot into C-OPs GMO tech stack and Sage products to drive resolution and seamless handover
Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU)
Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high TNPS)
Work with NLU owner to optimise capability, and future integration with LLMs
Skills, know-how and experience:
Previous experience with product ownership
Experience with webchat, chatbots, conversational design, or conversational AI would be desirable
Experience interfacing with software development teams and/or external vendors to deliver business requirements
Previous experience with long term technology capability roll-out
Previous experience in operational customer service environment
Dig deeper about who we are:
Who is Sage: https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
Your benefits
Benefits video – https://youtu.be/TCMtTYUUiuU
Comprehensive health, dental and vision coverage
Work away scheme for up to 10 weeks a year
On-going training and professional development
Paid 5 days yearly to volunteer through our Sage Foundation
Flexible work patterns and hybrid working
Chatbot Platform Owner jobs in newcastle upon tyne, england, United Kingdom
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