General Manager

greater manchester, england, United Kingdom

General Manager, Selfridges Manchester

We Are One

At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.

Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.

We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.

Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility.

We are Europe’s leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business.

To meet sales, profit and control costs in line with Company target. To manage both good and poor performance, review and develop direct reporting staff. Reporting directly into the Group General Manager.

SALES

• Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets.

• Monitor brand performance and sales on a weekly basis and take action in order to improve results.

• Contribute towards the development of the KG “branded” portfolio in line with consumer demands and business opportunity.

• Deliver consistency of sales planning for any in store retail events.

• Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity.

• Adopt a commercial, dynamic, positive and imaginative approach to achieving results.

• Deliver retail “projects” on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities .

• Identify and exploit-any commercial opportunity in conjunction with the host store.

• Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager.

SERVICE

• Drive excellence in service levels in order to deliver “Amazing Service”.

• Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments.

• Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees.

• Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling.

PEOPLE

• Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process.

• Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI’s and manage on an on going basis, through performance review and on going evaluation and feedback.

• Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals.

• Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.

• Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department.

• Oversee the management of the absence and sickness procedures in line with Company policy.

VISUAL MERCHANDISING

• Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined.

• To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business.

STOCK AND ADMINISTRATION

• Maintain the integrity of the store stock file through the effective liaision with the operational management team.

• Ensure compliance is achieved within all areas of stock management and branch and staff administration. • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3%

• Take full ownership/accountability of stockrooms in accordance to agreed operational standards.

OWNERSHIP/ ACCOUNTIBILITY

• To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs

• Meet sales , profit and control costs in line with Company target.

• Manage both good and poor performance, review and develop direct reporting staff.

• Meet targets for staff costs, stock loss and key controls.

• Control labour turnover and employee retention to agreed target.

• Maintain a high level of branch presentation and adhere to Model Store.

• NPS/ CRM results to exceeds Company's expectations.

Requirements

Currently working at Senior Manager within a high turnover business

Experience of managing large teams

Prior history of P&L accountability and driving bottom line contribution

Proven ability to drive performance through people

Excellent at building internal and external relationships

Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred

Representative of our luxury/fashion forward brand in every way

Benefits

Competitive basic salary

Bonus structure

Pension Scheme

Gorgeous shoes each season

Amazing employee discounts

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism