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Handle Recruitment
Belfast, Northern Ireland, United Kingdom
Fantastic entry-level opportunity for an immediately available Customer Service star with a passion for Golf or the wider sports landscape!! Working within a fun, friendly and close-knit team your people-first attitude and commitment to providing the very best customer experience on each and every enquiry will be vital to your success and developme
Job Source: Handle RecruitmentHays
Belfast, Northern Ireland, United Kingdom
Graduate Recruitment Consultant - Portadown, Northern Ireland £22,000 + Uncapped Commission (OTE £30,000) Join the Market Leaders in Recruitment! About Hays We believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. With over 50 years of business su
Job Source: HaysVersion 1
Belfast, Northern Ireland, United Kingdom
Version 1 has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the
Job Source: Version 1Experis
Belfast, Northern Ireland, United Kingdom
2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end cu
Job Source: ExperisLucera Financial Infrastructures
Belfast, Northern Ireland, United Kingdom
About Us Lucera® is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution to businesses looking to lower expenses and reduce operational overhea
Job Source: Lucera Financial InfrastructuresHays
Belfast, Northern Ireland, United Kingdom
Corporate Business Analyst (12-Month Fixed-Term Contract) - Belfast Are you a skilled Business Analyst with a passion for data analysis and a knack for translating business requirements into effective IT solutions? We have an exciting opportunity for a Corporate Business Analyst to join our team on a 12-month fixed-term contract in Belfast.
Job Source: HaysExperis UK
Belfast, Northern Ireland, United Kingdom
Technical Support Engineer – Belfast We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. Technical experience is focused around Sharepoint , Teams or O365. This teams focused is o
Job Source: Experis UKElectus Healthcare
Belfast, Northern Ireland, United Kingdom
About Us: Electus healthcare are an esteemed nursing home group that provide elderly, dementia, mental health and learning disability care within Belfast and the surrounding areas. With exciting new developments in the pipeline, we have an excellent opportunity for an Regional Support Manager to join our team. About the role: As Regional Support M
Job Source: Electus HealthcareBelfast, Northern Ireland, United Kingdom
Customer Support Specialist, Service Desk Analyst
£32-38k + Benefits
18 month contract
2 days a week on site in Belfast (BT1)
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
Your responsibilities will include the below:
Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Nice to have but not essential
Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.
General understanding of Microsoft 365 administration principles.
Customer Support Specialist, Service Desk Analyst, 1st Line Support jobs in Belfast, Northern Ireland, United Kingdom
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