Contract Manager

Direct message the job poster from Red Personnel

We’re working with a public sector organisation to appoint an experienced Contract Manager to oversee estate services across a large housing portfolio in West London.

This role is about ensuring residents live in safe, clean, and well-maintained estates. You’ll be responsible for managing key contracts, leading a small monitoring team, and driving improvements in service delivery.

Key Responsibilities

• Manage and monitor cleaning and grounds maintenance contracts, ensuring KPIs and SLAs are achieved.
• Lead and support a team of 4 Contract Monitoring Officers.
• Hold monthly contractor meetings and produce performance reports.
• Analyse service data and identify areas for improvement.
• Work directly with residents, responding to complaints and queries.
• Ensure compliance with Health & Safety requirements.
• Collaborate with colleagues, contractors, and stakeholders to resolve issues.
• Support projects that promote sustainability and environmental goals.
• Attend occasional resident and stakeholder meetings outside core hours.

Skills & Experience

• Proven background in estate services contract management – cleaning and grounds maintenance are essential.
• Experience managing contract monitoring teams.
• Confident working with KPIs, reporting, and performance management.
• Strong communication, negotiation, and influencing skills.
• Good data analysis skills and IT proficiency (MS Office, contract systems).
• Ability to deliver improvements and manage change effectively.
• Flexible, proactive, and able to manage deadlines in a busy environment.

Start: ASAP – interviews happening immediately with a view to start thereafter.

If you have the right experience and want to take on a role where you can make a real impact, please apply today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management

• Industries

  Government Administration

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