Lawrence Dean Recruitment
Stevenage / Global
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Stevenage / Global
Company & Role OverviewA service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 9am to 5pm.Customer Service Advisor Benefits Offered£14.36 per hour plus holiday pay28 days holiday including bank holidaysIntensive company trainingThis is a longer-term temporary opportunity with scope to progress internallyCustomer Service Advisor - Job OverviewReceiving a high volume of calls on a daily basisDelivering excellent customer service on every callUsing multiple systems to update records and find relevant information to pass to the customerTaking ownership of each call to ensure customer queries are resolved efficientlyCoordinate responsesEffectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answeredAdapting your personal style on every call to suit the needs of the customerEnsuring compliance is met and standards achieved on a daily basisDealing with all higher-level customer queries/complaintsCustomer Service Advisor - Skills & Experience RequiredPrevious customer service experienceExperience of working in a call centre environment would be desirable but not essentialStrong PC skills including databases and all Microsoft programmesProven ability to communicate with people at different levelsCustomer focussed, with empathy for customer problems and a real desire to help people on a daily basisAble to commit to a role for a minimum of 3 months
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