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ACS Automotive

Guildford / Global

Prestige Service Advisor

Job Description

Service Advisor

£31k-£35k basic with £36-40k OTE

Guildford

Permanent/Full Time

Working Hours: Monday to Friday (8am – 5:30pm) / 1 in 3 Saturdays (8am – 1pm)

Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Service Advisor to join their busy team.

Duties & Responsibilities:

  • Advising on technical queries or issues.
  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
  • Booking vehicles into the department for work to be carried out.
  • Informing customers of the progress of their vehicle.
  • Cross selling customer repairs and parts.
  • Finalising the invoice on completion of required work.

Your Background & Skill:

  • Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
  • Well presented and have excellent interpersonal and organisational skills.
  • Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
  • Excellent communication skills.
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