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Network IT
Doncaster
Field Support Engineer (Networking) Doncaster Up to £35,000 plus Car Allowance Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects. Responsibilities Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges acro
Job Source: Network ITIntaPeople
Doncaster
IntaPeople are helping an innovative London tech company looking to expand their Field Support team with an experienced Field Support Engineer on a permanent basis. This position would give you the opportunity to collaborate with likeminded individuals ensuring that the companies customers are provided with all their onsite IT needs with the expos
Job Source: IntaPeopleReed
Sheffield
This Team in Sheffield Social services are a dedicated team working in the field of social care, specifically focusing on children and young people. Our mission is to provide essential support to families in need, ensuring their well-being and promoting positive outcomes for children. I am now supporting them in the recruitment of a long term temp
Job Source: ReedOscar Technology
Wakefield
IT Support Engineer - Windows Server, Office 365, Active Directory, VoIP - Wakefield - £25,000 - £30,000 DOE The Role Are you a 1st/2nd Line Support Engineer on the lookout for a new role? Look no further! I'm partnered with a client who are a leader in their sector, we're expanding the IT Team and have a need for an experienced engineer to hit the
Job Source: Oscar TechnologyAdria Solutions
Sheffield
IT Technical Services Manager – Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networki
Job Source: Adria SolutionsAdria Solutions
Sheffield
IT Services Manager – Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong netwo
Job Source: Adria SolutionsAdria Solutions Ltd
Sheffield, England, United Kingdom
IT Manager – Sheffield Our Sheffield client seeks a skilled IT Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is
Job Source: Adria Solutions LtdAdria Solutions Ltd
Sheffield
Job Description IT Manager – Sheffield Our Sheffield client seeks a skilled IT Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Micro
Job Source: Adria Solutions LtdDoncaster, England, United Kingdom
IT Field Support Engineer
3 months contract - £240 INSIDE
Contract to Permanent opportunity available - £45,000 plus car
Doncaster - 3 days onsite / 2 days field based
As a member of the IT Support Team, you will provide 2nd line technical support to IT users in the field. You will be responsible for troubleshooting technical issues, diagnosing problems, and finding solutions to ensure that users receive the best possible service.
1)You will provide technical support to diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.
What you’ll do:
Handle incoming incidents and service requests referred by the IT Service Desk
Deal with requests within the agreed performance targets and service levels.
Identify and carry out any immediate corrective action that can resolve or contain issues directly.
Monitor progress of incidents and keeps all interested parties informed.
Apply diagnostic utilities, FAQ’s and knowledge bases to aid in troubleshooting.
Submit items to knowledge base for future reference when appropriate.
Resolve incidents, verifying the resolution and confirming with the customer.
Work with 1st and 3rd line support groups to assist resolution where necessary.
Escalate and progress the severity of support issues as required.
Ensure that all relevant information is recorded in the Service Management system and kept up-to-date.
Work with other members of the team on a rota basis to ensure the IT Support team is continually staffed during operational hours.
Offer general advice, points of contact and guidance on all available IT services.
Log, track and resolve incoming incidents and service requests from IT users via telephone, portal, email and walk-ins.
Participate in site setup, re-location and de-commission support activities as required.
Participate in IT project-related work as required.
Provide support and assistance during major incidents as required.
Ensure familiarity and compliance with the UK IT Risk Management process and procedures and undertake IT Risk training and awareness as required.
Reasonably work at any UK location as the business requires in order to provide on-site support
What you’ll achieve:
Proactively handling and resolving assigned IT user incidents and service requests in accordance with defined service level targets, IT ticket quality standards and IT customer service principles.
Managing user service escalations in accordance with agreed procedures.
Production and maintenance of IT Field Support processes, procedures, operational, and site-specific documentation.
What you’ll bring to the role:
2-3 years’ experience in an IT field support role, which includes experience of administering and providing support for the following:
Microsoft Windows 10 and11desktop operating systems
Microsoft Windows Server 2016 and later versions
Microsoft Office 365 and other windows based applications.
A wide range of other ‘desktop’ software.
Collaboration systems.
Web applications.
PC, Laptop and Printer hardware.
iPhones and iPads.
Active Directory services.
Broad technical understanding of IT systems, applications and AutoCAD Applications, including BIM software technologies.
Support of a wide range of other ‘desktop’ software
Support of Collaboration systems.
Experience of supporting web applications.
Local and wide area networks and networking components
Mobile Device Management
Apple iPhone, iPad and Android configuration
Able to work in a fast-paced environment that is intent on delivering solutions to its customers in a timely manner.
In-depth knowledge of IT systems, hardware, software, and networking technologies.
Strong problem-solving skills and the ability to handle complex technical issues.
Excellent communication and interpersonal skills.
Familiarity with ITIL or other IT service management frameworks
IT Field Support Engineer jobs in Doncaster, England, United Kingdom
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