IT Support Analyst

IT Support Analyst

Chelmsford | £30,000 - £33,000 | Full-Time (35 Hours)

We're working with a well-established organisation in Chelmsford to recruit an IT Support Analyst to join their growing Data & IT team. This is a newly created role offering a mix of hands-on IT support, business application support, user training, and stakeholder engagement.

As the primary on-site IT contact, you'll work closely with users, third-party software providers, and an outsourced IT support partner to ensure systems, devices, and technology services run smoothly across multiple locations.

Key Responsibilities

Provide first-line support for business-critical applications and databases.

Troubleshoot software, hardware, and user issues, escalating where required.

Deliver IT inductions, user training, and create support documentation.

Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

Act as the on-site escalation point for IT issues requiring physical intervention.

Support meeting room technology, AV equipment, and collaboration tools.

Liaise with external suppliers and maintain IT asset records.

Travel occasionally to other regional sites to provide support.

About You

Experience in IT support, service desk, or application support environments.

Strong troubleshooting and problem-solving skills.

Experience supporting Microsoft 365 technologies.

Confident communicating with both technical and non-technical users.

Able to deliver user training and provide excellent customer service.

Full UK driving licence and access to a vehicle.

Desirable

Experience supporting CRM or database systems.

ITIL awareness or certification.

Exposure to reporting tools or data analysis.

Experience working alongside outsourced IT providers.

Knowledge of AV or meeting room technology.

Benefits

£30,000 - £33,000 salary

30 days annual leave plus bank holidays

11% employer pension contribution

Life assurance

Employee Assistance Programme

Cycle to Work scheme

Ongoing training and develo...