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Help Desk Support

London, England, United Kingdom

HelpDesk Support

ABOUT NATOORA

Natoora started close to 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. Our mission is clear: to fix the food system at scale by reinstating flavour, nutrition and transparency, all while safeguarding the health of our soils.

On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times’ list of Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.

ABOUT THE JOB

We are looking for a talented HelpDesk Support to join our industry-leading Tech team and help build a nimble, resilient model for a better future for food.

Technology is at the core of our operational model and to further our mission of leading a revolution in the food system. This would be an opportunity to work with and implement new technologies in our systems.

Our team is growing rapidly while maintaining a social and dynamic vibe.

Responsibilities

Providing support on-site or over the phone to troubleshooting issues that arise with computers, printers, tablets, other devices or in-house systems

Organising and maintaining inventory of all assets such as iPads, iMac, Windows Computers, Mac computers, Server room, spare devices and softwares

Setting up assets for new or existing employees

Travelling to all Natoora sites in London and outside the UK in the EU, AU and US if needed

Keeping all assets up-to-date and secure

Managing all users' accounts and requests such as Microsoft Office, Gmail, our internal system, etc

Network infrastructure basics (cable termination, patch panel cabling, etc)

ABOUT YOU

Desired skills

Interpersonal skills

Basic knowledge of GCP or AWS

Basic knowledge of networking (on-premise and cloud)

Experience with Linux system administration

Knowledge of IT Security

Cybersecurity Essentials

Software and hardware diagnosing experience

Experience with operating systems such as Windows, MacOS, iOS, Linux

Monitoring systems such as Grafana, Zabbix

Basic understanding of Docker, Kubernetes

Ideal candidate

IT Essential skills

Tech-savvy / Tech-minded

Infrastructure and Networking Proficiency

Digital Literacy

Technical Competence

PERKS

Daily lunch made with the same seasonal produce we supply to chefs

Natoora produce at a significant discount

Your birthday off (once you've hit the 6-month mark)

Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Apply

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Help Desk Support jobs in London, England, United Kingdom

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