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Hastings Direct
Leicester
Location: Leicester Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Salary: £23,500 Contract: Hybrid Working (1 day week in the office after training) Hours: Monday to Friday 9am-5:30pm (No weekends) Exciting Opportunity at Hastings Direct! Join our repair claims team in Lei
Job Source: Hastings DirectHastings Direct
Leicester, ENG, United Kingdom
Location: Leicester Salary: £23,500 Contract: Hybrid Working (1 day week in the office after training) Hours: Monday to Friday 9am-5:30pm (No weekends) Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair jou
Job Source: Hastings DirectHastings Direct
Leicester
Location : Leicester Salary: £23,500 Contract : Hybrid Working (1 day week in the office after training) Hours: Monday to Friday 9am-5:30pm (No weekends) Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair
Job Source: Hastings DirectAdecco
Leicester
Customer Service Advisor - Complaints Location: LE19 Pay rate: £12.47 an hour Hours: Monday - Friday 9am-5pm This is an exciting opportunity to work with a well known, prestigious brand. Requirements: Strong communication and interpersonal skills. Problem-solving abilities with attention to detail. Customer-centric mindset. Previous experience i
Job Source: AdeccoSTRIDE RESOURCE MANAGEMENT LTD
Leicester
Commercial Insurance Handler Leicestershire Salary £35,000 - £38,000 Office based role to deal with existing commercial insurance business via the telephone. You will be dealing with renewals and managing client expectations and communications to provide a high level of customer service, retaining existing clients and growing the company's reputa
Job Source: STRIDE RESOURCE MANAGEMENT LTDBurton Recruitment
Leicester
Due to ongoing success, our client, a highly respected insurance broker, is actively seeking a tenacious, customer focused and results-driven Account Handler to complement their team. Key responsibilities will include: Answering the telephone in a polite and professional manner, dealing with queries as appropriate and gathering information from the
Job Source: Burton RecruitmentIDEX Consulting Ltd
Derby
Are you a Claims Handler looking for a new role or just feel a little stagnant in your current role and wondering what else is out there.You will be joining a successful claims team, they are dedicated to connecting top talents with outstanding career prospects, and this position is no exception. As an integral member of the team, you'll thrive in
Job Source: IDEX Consulting LtdECU Testing
Heanor
Do you love talking technical about cars? We have a fantastic opportunity for an automotive parts advisor to join our team and help advise our customers with their car troubles.Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks...
Job Source: ECU TestingBeeston
Job Description Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Customer Complaints Case Handler
About this role
Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.
As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes.
We encourage ownership and accountability, so we’ll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for.
What you’ll do
Manage customer complaints from receipt right through to resolution, including a final written response
Understand industry regulation and how this matches with Capital One policies
Support customers and resolve their concerns
Do a thorough investigation to help understand their situation and find a resolution
Remain customer focused and put them at the centre of e...
Customer Complaints Case Handler jobs in Beeston
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