Client Service Delivery Specialist Team Lead- Broker support

Full Job Details

Client Service Delivery Specialist Team Lead – Global Broking Centre

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?

Do you have experience in Aviation and Space?

Do you thrive in making a difference in your role and continually seek to improve processes?

Are you looking for a role that offers you a structured career path and ongoing development?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Client Service Delivery Specialist Team Lead will involve:

• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
• Provide SME technical placement advice to the Brokers as required.
• Complex post placement query handling
• Liaising with underwriters and Aon network offices.
• Sharing best practice
• Implementing changes to tools and documentation needed to support effective service delivery.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Producing and monitoring the risk life cycle report your teams workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Representing CSD in certain GBC-wide technical Responsible for conducting technical slip reviews

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.

This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success.

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry required especially within Aviation and space.
• Understanding of insurance risk
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.
• Technical knowledge and an in depth understanding of the process from pre to post placement.
• Subject matter expert providing technical guidance and support to brokers on complex risks
• Team management experience required.

What’s in it for you.

• Structured onboarding & training process
• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme.
• Virtual GP and employee assistance programme.
• Workplace savings scheme
• Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself .

How we support our colleagues

As part of a growing worldwide organisation there are numerous opportunities to further your career, which is supported by comprehensive training and development as well as professional exams. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Client Service Delivery Specialist Team Lead – Global Broking Centre

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?

Do you have experience in Aviation and Space?

Do you thrive in making a difference in your role and continually seek to improve processes?

Are you looking for a role that offers you a structured career path and ongoing development?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Client Service Delivery Specialist Team Lead will involve:

• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
• Provide SME technical placement advice to the Brokers as required.
• Complex post placement query handling
• Liaising with underwriters and Aon network offices.
• Sharing best practice
• Implementing changes to tools and documentation needed to support effective service delivery.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Producing and monitoring the risk life cycle report your teams workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Representing CSD in certain GBC-wide technical Responsible for conducting technical slip reviews

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.

This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success.

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry required especially within Aviation and space.
• Understanding of insurance risk
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.
• Technical knowledge and an in depth understanding of the process from pre to post placement.
• Subject matter expert providing technical guidance and support to brokers on complex risks
• Team management experience required.

What’s in it for you.

• Structured onboarding & training process
• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme.
• Virtual GP and employee assistance programme.
• Workplace savings scheme
• Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself .

How we support our colleagues

As part of a growing worldwide organisation there are numerous opportunities to further your career, which is supported by comprehensive training and development as well as professional exams. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.