Polish Speaking Customer Service Advisor
North Shields
Rewards and Benefits on Offer
Immediate start date.
Varied and interesting job role.
Great resources.
Great team culture.
Any support required is provided.
The Company you will be working for;
Our client is an established and successful company based in North Shields. They are currently looking for an Polish Speaking Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below.
The Job You’ll be Doing
Providing professional and efficient customer sales and service in all duties
Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
First contact resolution of customers and clients queries, requests, orders and complaints
Proactively contact existing and potential customers with the aim of up-selling products
Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
About You
Previous contact centre experience is ideal
Good proficiency and navigation skills around a pc, excellent keyboard skills
Good telephone manner with a clear speaking voice
Good communication skills and the ability to build rapport with the customer
Ability to work well in a team
Flexible to work at all times in the contact centre, including evenings and weekends