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Reed
Redhill
Customer Service Administrator Reed, Redhill are looking for a Customer Service Administrator to join our client. As a Customer Service Administrator, you will be responsible for: Providing excellent customer service and support via phone and email Processing orders, invoices, and quotations Liaising with internal and external stakeholders Updating
Job Source: ReedSource4 Personnel Solutions
Slough
Our client is looking for an experienced Customer Service Advisor to join their team. They are a prestigious company at the heart of their industry, specialising in the careful and timely shipping of goods. They are looking for: A dynamic, articulate individual with a passion for providing top-tier customer service. You find joy in details, excel
Job Source: Source4 Personnel SolutionsReed Talent Solutions
Redhill
Reed Talent Solutions are working with Axa Partners on the search for Customer Service Advisors based in Redhill, Surrey. This is a great opportunity to join a market leading insurance provider to support with inbound customer claims. This is an exciting short term role for candidates who are looking for their next interim, hybrid role. We ar
Job Source: Reed Talent SolutionsReed
Farnborough
Customer Service Advisor required on an ongoing temporary basis. Working hours are 9.00 – 5.00 Mon to Friday (37.5 hour week). The job will be supporting a team primarily so needs someone who can: Work accurately with good attention to detail Communicate well over the phone – strong verbal skills Confident with different IT systems Keep clear recor
Job Source: ReedReed
London
An opportunity to join the CONNECT Support Team (CST) is now available as we start to prepare for the implementation of the CONNECT Investigation and Intelligence modules in 2024. Work as part of a team to help problem solve issues affecting users. Be part of one of the biggest IT projects globally . Make a difference and play a pivotal role in the
Job Source: ReedReed
Redhill
Customer Service Administrator Reed, Redhill are looking for a Customer Service Administrator to join our client. As a Customer Service Administrator, you will be responsible for: Providing excellent customer service and support via phone and email Processing orders, invoices, and quotations Liaising with internal and external stakeholders Updating
Job Source: ReedReed
Redhill
Reed is seeking a Customer Service Administrator to join our client, in the Dorking area As a Customer Service Administrator , you will be responsible for providing exceptional customer service and support via phone and email, processing orders, invoices, and quotations, liaising with internal and external stakeholders, updating and maintaining
Job Source: ReedReed
Redhill
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS. Ensuring issues are resolved efficiently and satisfactorily. Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic
Job Source: ReedAddlestone
Customer Experience Advisor
Monday to Friday - some remote work
£27,457 per annum with great benefits
Customer Experience Advisor Monday to Friday Surrey£27,457 per annum with great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company. Primary responsibility of the Customer Experience Advisor is to assist with the delivery of onboarding suppliers, units and assisting with training both face to face or via Teams. Providing help and support to all Customers / Suppliers and Team Members who contact us via telephone, email, live chat and helpdesk service tickets. You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount. Key Responsibilities of Customer Service Advisor : Work with Data Management to assist with the AVL / Supplier Onboarding process
Work with Data Management to assist with all Unit set ups from start to finish
Provide initial and ongoing training for Suppliers and Units both face to face or via Teams
Provide a “first point of contact” for all customers via Live Chat, Helpdesk, phone and email queries.
To Triage ALL queries that come into the Team and either resolve or pass on to relevant Teams - Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients, suppliers and colleagues alike.
Work closely with both internal and external, field-based client account managers
Ensure all calls are captured in helpdesk tickets and adhere to timeline, chase for a resolution and escalate where necessary keeping the customer informed at all times and make them aware of the final resolution.
Keep your knowledge base current and attend/complete all relevant training.
Essential Skills: Excellent written and verbal communication
High level of attention to detail and accuracy
Good administrative and computer skills (Excel, Word etc)
Ability to prioritise
Ability to deliver excellent customer service
Ability to work under pressure
Proactive team player, possessing self-management & organisation skills
Has an “ownership” can do ethic.
Customer Service Advisor jobs in Addlestone
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