Business Architect

Hybrid role

We're looking for an experienced Business Architect to help a successful global B2B organisation improve the way it sells, serves and supports its customers and partners.

Working closely with Sales, Operations and Technology leaders, you'll identify opportunities to simplify the way the business operates, improve commercial performance and ensure technology enables business objectives rather than driving them. This is a hands-on role for someone who enjoys challenging existing ways of working and delivering practical, measurable improvements.

Responsibilities Design Target Operating Models, business capabilities and future-state processes.

Redesign end-to-end commercial and sales processes across the customer lifecycle.

Develop business cases and ensure change delivers measurable commercial and financial benefits.

Work with senior stakeholders to align business strategy, process improvement and technology.

Drive CRM-enabled transformation to improve sales, partner and customer outcomes.

Support digital transformation, automation and AI initiatives where they create genuine business value.

Skills & Experience Strong Business Architecture experience within complex commercial organisations.

Experience delivering CRM-enabled business transformation.

A proven track record of designing Target Operating Models, capability models and future-state business processes.

A commercial mindset, with the ability to translate process improvements into measurable business outcomes.

Excellent stakeholder management, workshop facilitation and influencing skills.

The Opportunity Business Architecture is central to the organisation's next phase of commercial transformation. This is an opportunity to influence strategy, shape future operating models and deliver meaningful change across a global business.

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