Supervisor

Are you passionate about fashion and looking for an exciting opportunity in luxury retail? Marfa Stance, the innovative luxury outerwear brand known for its modular and buildable designs for all seasons, is seeking enthusiastic Supervisor to join the team in a new store opening in Chelsea. This is a short term 6-12 month contract dues to lease .

Key Responsibilities

• Achieve budgets and KPI's targets and ability to analyse performance and take relevant actions on areas of improvement to develop the team.
• Provide exceptional customer service to ensure a memorable shopping experience. Ensuring the team are fully trained in customer service, product knowledge and store targets.
• Utilize your retail and styling expertise to assist customers in selecting the perfect pieces and making it modular.
• Share your knowledge of luxury brands and sustainable fashion with our clientele.
• Maintain the visual aesthetics of the shop to reflect the high standards of Marfa Stance.
• Work collaboratively with the Assistant manager and Store manager to achieve sales goals and uphold the brand’s reputation.
• Maintaining and building customer relationships by communicating via email/phone after purchase and outreaching to bring customers to the store.

Requirements

• Previous Supervisor experience in retail and styling, preferably within the luxury sector.
• Strong customer service skills and a natural flair for interacting and communicating with people.
• Enthusiasm for fashion design and sustainable fashion practices.
• Sales and results driven and an excellent understanding of performance analysis to help drive the business.
• Ability to work weekends and weekdays. Availability to be discussed during the interview process.
• Flexibility to work between our two retail locations when needed.

Perks

• Competitive pay.
• Commission scheme available based on performance
• Opportunity to work with a dynamic and innovative fashion brand.
• A vibrant and supportive work environment in London.