Project Executive
London
Leading corporate firm, established over 110 years, who consistently win awards for being a great place to work, have a permanent opportunity for a Project / Learning & Development Executive. You will fully support the delivery of all in-company courses and provide administrative support to external clients throughout the entire learning journey. This is an extremely busy role as you will be project managing an average of 6 courses per a day, which can be inhouse or global!
While working as part of a highly collaborative team, you will be responsible for driving operational excellence, supporting course leaders and delegates to ensure a smooth, world-class experience. L & D experience not essential - simply a proven track record of managing projects or process and being able to develop professional client relationships:
Duties
- Responding to a variety of queries and taking full responsibility for resolution
- Liaise with external trainers to organise and plan the delivery of courses
- Ensure all PD client customers receive a premium level of service through regular engagement and onboarding calls.
- Ensure the smooth delivery of PD courses, managing the enrolment, transfers, and cancellations of delegates, providing joining instructions
- Invoicing for courses and expenses as well as dealing with client/customer payments
- Manage course evaluations for all courses, monitoring quality and providing regular reports as required
- Identify ways to Improve the service level for the client at each step of the journey
- Capture all client information on the crm, maintaining excellent hygiene
- Ensure all course materials are correct and delivered to the right location in a timely manner
- Coordinate with finance and support of resourcing requests
- Room set up for in-company clients and liaising with facilities team
Qualifications & Experience
- Experience of working in a client facing role within any sector.
- Experience in operational roles and managing multiple projects - able to demonstrate the ability to multitask within a busy role!
- Strong interpersonal skills - able to collaborate and engage with wide variety of stakeholders is essential.
*The team have exciting growth plans, hence, there will be lots of opportunities to take on additional responsibilities!
Location: West End (office based full time due to being able to facilitate the courses)
Hours: 9am - 5pm
Benefits: Bonus, 28 days holiday (plus bank holidays), life insurance, private medical, generous pension, offices closes throughout the Christmas break etc.