Customer Service Advisor

Customer Service Advisor (SAP Experience Essential) – Temporary Role

Castleford

Hourly Pay: £14.50 plus Reed Benefits

Hours of Work: Monday to Friday, 8.30 a.m. - 4.30 p.m. (Office Based)

Full-Time | Temporary Assignment

Are you an experienced Customer Service Advisor with strong SAP knowledge? Looking for a long-term temporary opportunity where you can make an immediate impact within a supportive and fast-paced team? If so, we'd love to hear from you.

We are recruiting for a Customer Service Advisor to support a busy customer operations team in Castleford. This role requires previous SAP experience, as you will be using the system daily to process orders, manage customer queries, and maintain accurate records.

What You'll Be Doing

Handling customer enquiries via phone, email and online channels

Processing and updating customer orders using SAP

Managing returns, refunds, delivery queries and order amendments

Investigating and resolving customer complaints professionally and efficiently

Maintaining accurate customer information and system records

Liaising with warehouse, logistics and operational teams to ensure smooth order fulfilment

Supporting the team during busy periods and contributing to continuous service improvements

What We're Looking For

Previous customer service experience within an office-based environment

Mandatory SAP experience with confidence using the system on a daily basis

Excellent communication and relationship-building skills

Strong attention to detail and accuracy

A proactive and solutions-focused approach to customer enquiries

Ability to work effectively in a fast-paced environment

Good general IT skills and experience using customer management systems

Immediate availability or short notice preferred

What You'll Get

Competitive pay of £14.50 per hour plus Reed Benefits

Long-term temporary opportunity with a well-established business

Supportive and friendly team environment

Valuable experience within a busy customer operations function

Please note: Previous SAP experience is essential for this position...