Export Customer Service Representative

Leslie Court, Caerphilly

Overview

As an Export Customer Service Representative , you'll be the primary point of contact for customers requiring international shipments and export services.

Working closely with customers, sales teams, logistics providers, warehouses, and regulatory stakeholders, you will play a critical role in ensuring orders are processed accurately and delivered efficiently across international markets.

As part of our Customer Service team, you are the face of our business and essential in building loyalty, trust, and long-term customer relationships.

Key Responsibilities and Tasks

Working closely with Account Managers and Sales teams to support and develop relationships with export customers across multiple international markets

Providing first-class customer service by understanding customer requirements and ensuring export orders are managed efficiently from order placement through to delivery

Managing customer communications through various channels, including phone, email, and CRM systems

Processing export orders and coordinating shipments in compliance with international trade regulations, customer requirements, and company procedures

Preparing, reviewing, and coordinating export documentation, including commercial invoices, packing lists, certificates of origin, dangerous goods documentation, and customs paperwork as required

Liaising with freight forwarders, carriers, warehouses, and internal supply chain teams to ensure timely and compliant shipment execution

Monitoring order progress, proactively communicating shipment updates, and resolving delivery or customs-related issues

Understanding, prioritising, and escalating customer concerns while ensuring timely resolution and maintaining customer satisfaction

Supporting compliance with export controls, trade regulations, and country-specific documentation requirements

Identifying opportunities to improve ...