Technical Support Engineer - Stairlifts

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care

Job Description

We have a great opportunity for a Technical Support Engineer to join the team, to provide technical assistance during the installation of Stannah Stairlifts.

The Technical Support Engineer provides essential Stairlift technical support to the Operations, sales and Installations team as part of a small Stairlift Technical Support team.

This role involves travelling to sites to resolve technical issues which occur during or immediately after installation.

The Technical Support Engineer will be expected to work at various sites across the South of England, whilst managing associated administrative tasks from home.

The Technical Support Engineer role is suited to an Engineer, Technician or Professional within the Stairlift industry. Similar roles include Stairlift Technician, Field Support Engineer or Installation Support Engineer. The ideal candidate must have in depth knowledge and experience of working with Stairlift products and models.

The Technical Support Engineer position is a great opportunity to work autonomously, managing an individual work schedule and liaising with internal teams. This includes the customer contact centre, installation depots, manufacturing, engineering and service support. It also provides opportunity for knowledge sharing and mentoring of engineers within the team who seek technical advice across the business.

Key Responsibilities:

• Provide technical and practical engineering support for Stairlift products
• Collaborate with internal departments to resolve issues and help with customer sales and installations
• Create site visit reports
• Assist with site audits and site monitoring
• Good Standard of knowledge of Stairlift Products and Models

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands‑on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
• 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
• Pension Scheme, matched contribution/salary sacrifice
• SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
• Life Assurance Scheme
• Long Service award scheme, with additional holiday benefit
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
• Employee Assistance Programme
• Company Sick Pay
• Enhanced maternity and paternity provision