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Gem Partnership Ltd
Newcastle Upon Tyne
2nd Line Support Engineer Salary: Up to circa £35,000 + Bonus + Shares Location: Newcastle upon Tyne (Hybrid) Hours: 9am - 5pm Monday to Friday (no on call rota) My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to date has been achieved through a combination of organic grow
Job Source: Gem Partnership LtdLatcom Plc
Newcastle Upon Tyne
3rd Line IT Support Engineer. My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! Salary: £30k-£35k + Training + Progression + Benefits This role offers hybrid working dep
Job Source: Latcom PlcGibbs Hybrid
Newcastle Upon Tyne
Contract - 2nd Line IT Support - Newcastle/Hybrid - 6 months - Inside IR35 Role: 2nd Line IT Support Location: Newcastle Upon Type/Hybrid Job type: Contract Duration: 6 months initial - Inside IR35 Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborati
Job Source: Gibbs HybridFranklin Fitch
Newcastle Upon Tyne
Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client’s dynamic team as a 2nd Line Support Technician. Key Responsibilities: Provide expert technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and so
Job Source: Franklin FitchIn Technology Group Limited
Gateshead
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial
Job Source: In Technology Group LimitedIn Technology Group Limited
Newcastle Upon Tyne
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior E
Job Source: In Technology Group LimitedIn Technology Group
Newcastle upon Tyne
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior E
Job Source: In Technology GroupNigel Wright Recruitment
Newcastle Upon Tyne
THE OPPORTUNITY My client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients
Job Source: Nigel Wright RecruitmentNewcastle Upon Tyne
1st Line Support Engineer
Salary: Up to circa £32,000 + Bonus + Shares
Location: Newcastle upon Tyne (Hybrid)
Hours: 9am - 5pm Monday to Friday (no on call rota)
My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for a 1st Line Support Engineer to join their team who will be responsible for delivering a first-class support service to their clients.
The Role
Key responsibilities will include:
Providing 1st line technical support to clients, troubleshooting their issues over the phone and via email
Delivering exceptional customer service operating within client-specific SLAs
Installing and configuring software
Escalate more complex cases to 2nd Line Technical Support, with full and detailed notes
The Person
With proven experience in a similar IT support role you will have:
Previous IT support experience
The ability to support non-technical customers and explain complex IT concepts in simple terms
The ability to troubleshoot a variety of issues and resolve user issues
A positive can-do attitude and flexibility in taking on a broad range of responsibilities and tasks at short notice
This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression - this clear career pathway will include full training and development towards a 2nd Line role further down the line.
The role supports a hybrid working pattern with up to 3 days per week working from home, following a successful probationary period.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or for a discreet conversation call their Newcastle office.
GEM Partnership are acting as an employment agency on this project.
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1st Line Support Engineer jobs in Newcastle Upon Tyne
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