Retail Area Manager
Hours: 40 hours p/w
Locations / Area : Geographical area of Liverpool, through to Chester, Winsford, Wrexham and Stoke-on-Trent.
Responsible for: several Bureaus & associated teams.
Shift Pattern: Monday to Sunday (working 5 days out of 7 including weekends)
Why Join #Teameurochange?
At eurochange, we're all about people - and that includes you! We're a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.
So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you're free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Lead with Impact as a Retail Area Manager
Are you an inspiring leader who thrives on coaching, developing, and driving performance in a fast-paced retail environment? Do you have the commercial insight to deliver results and the passion to create exceptional customer experiences? Then this is your opportunity to lead, innovate, and make a difference as a Retail Area Manager at eurochange.
As an Area Manager, you'll oversee multiple branches within your geographical area, working closely with your Cluster Supervisors and branch teams to deliver outstanding results. You'll champion our customer-first culture, empower your teams, and drive commercial excellence to ensure we remain the UK's go-to provider for travel money.
Explore How You'll Support Our Purpose
- Lead your Area with a clear vision, inspiring your teams to deliver an outstanding customer journey across every branch
- Drive revenue and profitability by coaching your teams to identify sales opportunities, deliver excellent service, and exceed targets
- Champion compliance with AML, KYC, and company policies to protect our customers and our brand
- Conduct regular visits to your branches, using insights to coach colleagues, share best practices, and raise standards
- Build a high-performing, motivated, and inclusive team culture where everyone can thrive
- Act as the voice of your teams, sharing frontline insights to help shape better processes and customer experiences
- Lead recruitment and onboarding for your Area, ensuring we attract and retain great talent
- Coach colleagues on Xtris and key operational processes to drive accuracy and efficiency
- Monitor KPIs, identify root causes of issues, and implement action plans to continually improve branch performance
- Conduct safe and cash checks, audits, and investigations as needed to manage risk and ensure operational excellence
- Collaborate with central teams and peers to champion innovation, digital transformation, and process improvements
- Promote our products with confidence, ensuring customers' needs are met with tailored solutions that make foreign exchange better, simpler, and more convenient
The Stand-Out Qualities to Be Part of #Teameurochange
- Proven experience leading multi-site retail teams with a track record of delivering results
- Exceptional leadership, coaching, and people development skills
- Strong commercial mindset with experience managing P&L, sales targets, and operational KPIs
- Data-driven decision maker who embraces innovation and technology to drive improvements
- Deep understanding of customer experience, service excellence, and team empowerment
- Excellent communication and stakeholder management skills
- Full, valid UK driving license and willingness to travel across your Area
Leadership Behaviours at eurochange
As an Area Manager, you'll be expected to:
- Lead with authenticity, passion and integrity, setting the standard for your teams
- Communicate clearly and inspire confidence, clarity, and purpose
- Empower and motivate your teams to take ownership and deliver excellence
- Recognise achievements and celebrate success to keep morale high
- Create an inclusive, supportive environment where colleagues feel valued
- Give constructive feedback and coach colleagues to continually grow
- Stay commercially focused, understanding how your leadership drives results
Our Perks Are Out of This World!
- Car Allowance - £4000 per annum
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- High Street Discounts
- Private Medical Insurance (single cover)
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme - because you matter!
- Wagestream - access your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
- …and much more!
Our Vision
To be the UK's go-to travel money provider, adding value to every customer's journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We're the trusted inspirational experts.
Our Values
We Strive | We Trust | We're Aspirational | We're Responsible | We're Sincere
GET
