Microsoft Dynamics 365 CE Support Consultant

Microsoft Dynamics 365 CE Support ConsultantRemote – UK | Full Time | PermanentAn established and growing Microsoft Solutions Partner is looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Support Consultant to join its Customer Services team.This is a fully remote opportunity supporting a growing international customer base acrossDynamics 365 CE and the Microsoft Power Platform.The RoleYou will provide high-quality functional and technical support to customers, taking ownership of support cases from initial enquiry through to resolution.You’ll work closely with customers, internal consulting and technical teams, as well as third-party software providers, ensuring issues are investigated thoroughly and resolved within agreed SLAs.Key ResponsibilitiesRespond to customer support queries via telephone, email and online support systemsInvestigate Dynamics 365 CE and Power Platform issuesManage support cases from initial enquiry through to resolutionEnsure cases are progressed and resolved within agreed SLAsLiaise with internal Professional Services teams and third-party suppliersKeep customers updated throughout the support processPrioritise and manage your own support workloadProduce KPI and support reporting for managementHelp customers maximise the value of their Microsoft technologyEssential ExperienceWe are looking for someone with:Previous Microsoft Dynamics 365 Customer Engagement (CE/CRM) experienceExperience with the Microsoft Power Platform, including exposure to:Power AppsPower AutomatePower BIPower PagesCopilot StudioPrevious experience within a support and/or consultancy environmentStrong customer-facing and communication skillsExperience delivering training or supporting usersGood understanding of the Microsoft 365 ecosystemStrong troubleshooting and investigative skillsExperience working to SLAs and managing multiple support casesAbout YouYou’ll be a self-motivated Microsoft Dynamics professional who enjoys solving problems and working directly with customers.You should be comfortable working independently in a remote environment while collaborating closely with wider consulting, development and customer service teams.Strong organisation, attention to detail and the ability to communicate technical issues clearly to customers are essential.Package & BenefitsFully remote/home-based roleEquipment provided for your home-working setup25 days annual leave plus bank holidaysEmployer pension schemeLife assurancePrivate healthcare2 paid volunteering days per yearOpportunity to work with a growing international Microsoft Dynamics customer baseSome international travel may occasionally be required for training, events and company meetings.Interested? Apply or get in touch for a confidential conversation.