Account & Claims Handler - Wales (HCC582)

Swansea, Wales, United Kingdom

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

We have exceptional opportunities for both Account Handlers and Claims Handlers to join our teams spanning Wales . Guided by seasoned insurance leaders, we are the broker here to serve clients in a changing world, with specialism at heart.

Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions.

We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Swansea and hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us.

Choosing Howden means choosing growth, fun, and development. Our vibrant office environment offers breakout areas, team lunches, outings, quizzes, and even bake days. As you embark on your journey with us, we offer the opportunity to acquire professional qualifications that will enhance your skillset and advance your career.

What We Offer:

A blend of office-based work within Wales and the flexibility of home-based working.

A collaborative setting led by seasoned insurance leaders.

The opportunity to significantly influence client outcomes.

Ownership of portfolios, ensuring the utmost in service excellence.

Evolving into trusted advisors through continuous learning.

Making well-informed decisions and maintaining meticulous records.

What You Need:

Essential experience in Commercial Insurance.

Proficiency in portfolio management.

Mastery of claims handling from inception to resolution.

Strong negotiation abilities and a passion for customer service.

Familiarity with Acturis is highly desirable.

CII Certification or willingness to work towards it.

Why Choose Us?

Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice.

Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and cand-o attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals.

Our employee ownership model means that we’re driven to achieve more, collaborating across borders and specialisms to deliver for our clients.

#AllOfUs is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all.

Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients.

What We Offer You:

Competitive salaries with regular pay reviews and a company bonus scheme.

Minimum 25 days holiday with the option to purchase additional days.

Health and well-being support through our 24/7 employee assistance program.

Hybrid working arrangements to provide flexibility for work-life balance.

Study support and career progression opportunities.

Referral Reward Scheme , giving you the chance to be rewarded for successful placements.

Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality.

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model

• Aligned external investors

• The trust and integrity born of friendship

• Expertise

• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Please note that we are not currently seeking support from recruitment agencies.