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Classique Flooring Ltd
Cowdenbeath, United Kingdom
Classique Flooring Ltd began trading in 1993 specialising in the supply and installation of quality flooring to the new build housing industry, retail and trade covering Scotland. We are looking for a versatile candidate to join our Customer Care and Administration Team. Previous experience with customer care and administration is desirable. Prev
Job Source: Classique Flooring LtdOwen Daniels Consultancy
Livingston
Our client are a leading manufacturer of precision parts for the aerospace and power generation industries. They are looking to add a Customer Account Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys variety in their day to day. Customer Account Manager Permanent position Aerospace & powe
Job Source: Owen Daniels ConsultancyOwen Daniels Consultancy
Livingston
Our client are a leading manufacturer of precision parts for the aerospace and power generation industries. They are looking to add a Customer Account Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys variety in their day to day. Customer Account Manager Permanent position Aerospace & po
Job Source: Owen Daniels ConsultancyBright Purple
Edinburgh
Customer Success Manager Remote (Scotland) How would you like to work for one of Scotlands leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. Youll be joining a remote first working environment with som
Job Source: Bright PurpleNet Talent
Edinburgh, Scotland, United Kingdom
Customer Success Manager Remote (Scotland) Up to £50k We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our plat
Job Source: Net TalentPertemps Glasgow
Livingston
Job Title: Customer Account Manager Location: Livingston Hours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working) Salary: Competitive Report To: Sales Manager Function: Commercial Profile We are lucky to be working with one of the world’s leading manufacturers of Nickel, Titanium and Steel alloy forgings for the aerospace,
Job Source: Pertemps GlasgowRussell Taylor Group Ltd
Donibristle
Do you have Customer Service experience in an office environment? Would you like to join a friendly team? Then this may be a great opportunity for you! What's in it for you? • 25 days annual leave, • Option to buy/sell 5 days a year, • Advanced calibration training, • Personal development training, • Healthcare cash plan, • Flexible workin
Job Source: Russell Taylor Group LtdSales Recruit Scotland Ltd
Edinburgh
Customer Relationship Manager - Internal Sales THE CLIENT A rapidly growing organisation with multiple brands trading throughout the UK building sector. This is a company that operates from 60 regional locations across the country, providing a wide catalogue of products sold to all sectors of the building trade. They are well known for their ent
Job Source: Sales Recruit Scotland LtdEdinburgh, Scotland, United Kingdom
MAPAL Group is looking for an Edinburgh based Customer Care Manager.
This role reports to Customer Care Team Lead.
At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth. The key to our success is the commitment to equal opportunities that we offer.
A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing an efficient customer focused service to our pool of C & C+ customers who either fall under a specific ARR banding or are not a core industry customer.
A Customer Care Manager will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships. The team will work closely to share the responsibilities of retaining and growing the customer base. They will pro-actively work with customers to ensure engagement with their solution, discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success.
Responsibilities
• Manage a large group of accounts using a light touch transactional approach.
• Protect controllable attrition and ARR value of portfolio.
• Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales.
• Expand and maintain a detailed account record of each account within the CRM.
• Participate in identifying industry best practices to be shared.
• Support industry-specific marketing campaigns for the customer base.
• Educate and direct customers to self serve support available.
• Use automation to obtain health scores and engage with customers on mass.
Qualities & Requirements
The successful candidate will have:
• Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Proven ability to effectively manage work across teams and disciplines.
• An ability to influence others through effective communication and negotiations.
• LMS experience is a plus.
• Multi-lingual is an asset (English, French, Spanish).
Skills:
• Excellent oral and written communication skills.
• Excellent personal organization skills and attention to detail.
• Strong people skills. Ability to work well with a diverse multi-cultural environment.
• Willingness to work flexible hours when required.
• The ability to work independently or as part of a team and the ability to take direction is a must.
• Strong analytical and troubleshooting skills.
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment.
MAPAL Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities and unique employee-focused culture.
Customer Care Manager jobs in Edinburgh, Scotland, United Kingdom
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