Assistant Store Manager

About The Role Assistant Store Manager Location: Tolworth (KT6 7LD) Salary & Benefits £30,660 per year + quarterly bonus + excellent benefits Join a supportive team where your contribution is recognised and rewarded. What you'll receive: Competitive annual salary Quarterly team bonus (typically averaging 1012% ) Annual salary reviews Generous pension scheme Sharesave scheme Free on-site parking Long-service reward vouchers 28 days' holiday, increasing with service An extra day off for your birthday Enhanced parental and adoption leave packages Discounted gym memberships Paid volunteering day each year Regular social events and team activities Work-Life Balance We understand that having time for life outside work matters. Working pattern: 40 hours per week Any 5 days from 7 Fair and advanced rota planning You won't be expected to work every weekend Predictable schedules to help you plan personal commitments Shift times: Weekdays 8:15am 4:45pm, or 9:15am 5:45pm Saturday 8:45am 5:45pm Sunday 9:45am 4:15pm Training & Career Development No storage industry experience? No problem. From your first day, you'll receive: A comprehensive induction programme Ongoing coaching and mentoring Support from a dedicated Learning & Development specialist Access to e-learning and classroom-based training Clear career progression opportunities Guidance from an experienced management team Whether you're looking to build new skills or develop a long-term career, we'll support your growth. About the Role This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You ll be working closely with the Store Manager to help drive success of store performance and your teams development. This is not a warehouse role. Click the below links to find out more. Working at Big Yellow Self Storage: a job like no other You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly. Key responsibilities: Leading from the front with your team Encourage a positive and flexible approach to daily management of the store/team Managing, recognising and rewarding your team whilst maximising the performance of your store Identify the potential of your team to ensure a strong pipeline of talent Ownership of store financial contribution in order to drive sales and control costs Providing friendly, professional customer service in person, by phone and email Understanding customer requirements and recommending suitable storage solutions Building positive relationships with customers and your team Supporting the day-to-day running of the store Working closely with colleagues to create a positive team environment Take responsibility for all aspects of store operations in the Store Managers absence Physical requirements: Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided. About You We're looking for someone who: Is proactive, takes initiative and enjoys working closely with others to deliver strong results Enjoys helping people and providing excellent customer service Is confident communicating face-to-face, over the phone and by email Likes working as part of a team Can stay organised and manage multiple tasks Has a positive, can-do attitude Is comfortable using computer systems Takes pride in maintaining high standards Could This Be the Right Role for You? Ask yourself: Do you enjoy talking to customers and finding solutions to their needs? Are you looking for a role with predictable hours and genuine work-life balance? Would you like clear opportunities for training and career progression? Do you enjoy working in a supportive team environment? Are you motivated by bonuses and rewards for success? Do you want a role that combines customer service with variety and responsibility? If so, we'd love to hear from you. Want to find out more about working at Big Yellow? Click the link below to explore our frequently asked questions, including what you can expect during the recruitment process. FAQs :: Big Yellow Group About The Organisation We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career. We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background. If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs. We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential. TPBN1_UKTJ