Customer Care Representative

POSITION: Customer Care Commercial Co-ordinator

DEPARTMENT: Customer Care Trade & Installers

LOCATION: Bishopstoke

REPORTING TO: Customer Care Team Leader

Job Requirements

The key purpose of this role is to contribute to the commercial viability of the Customer Care business by co-ordinating customer queries, quotations and orders effectively through the utilisation of appropriate commercial procedures which include contract review, metal management and currency booking, at all times maintaining a philosophy of service excellence.

Key Activities Include

• Generate tenders and quotations and ensure an efficient turnaround time.
• Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
• Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders.
• Support and assist with other internal Trade & Installer functions.
• Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

Qualifications/Experience

Candidates will ideally be educated to ‘A’ level standard or equivalent with grades A to C in Maths and English. A working knowledge of Microsoft Office is essential. A good working knowledge of SAP will be beneficial.

The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavour to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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