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Customer Journey Manager

Leeds

Customer Journey Manager

Leeds City Centre/Hybrid

£40,000 - £46,000 DOE

My client are an international business who are market leaders in their field. They are looking for a Customer Journey Manager to join their team in Leeds. This is a brilliant opportunity to join a forward-thinking business, in a role with lots of autonomy and the opportunity for you to make a real impact.

The ideal candidate will have proven experience managing and improving the Customer Journey, be extremely analytical and a strategic thinker.

As a Customer Journey Manager your duties will include:

Develop customer journey maps to document to full customer experience

Be responsible for the end-to-end customer journey

Identify key touch points in the customer lifecycle

Create smarter customer friendly solutions to improve customer journey

Implement continuous improvement initiatives based on feedback

As a Customer Journey Manager you will have the following skills:

Previous experience working in Customer Journey Management is essential

Be highly familiar with CRM tools and engagement technologies

Ability to develop strong working relationships

Excellent communication skills

Highly analytical with strong organisational skills

Customer Journey Manager | Permanent | Leeds City Centre | £40,000 - £46,000

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Customer Journey Manager jobs in Leeds

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