HR Support Desk Manager

Are you passionate about delivering an exceptional colleague experience ? Do you thrive on leading teams through change and transformation ? Ready to help shape a new, unified People Services function following GXO's recent large-scale acquisition ?

At GXO, we're looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey.

Working pattern:

This opportunity is on a full time, permanent basis with a working location of Northampton. We offer a hybrid working set up, with 3 days per week in our UK Head Office in Northampton.

Pay, benefits and more:

We’re looking to offer a salary of up to £45,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Lead and develop the People Services Support Desk, creating a high-performing team that delivers an exceptional experience for colleagues and managers

Drive the integration of support services, processes and ways of working following the Wincanton acquisition, helping build a consistent and scalable People Services function

Oversee colleague support and onboarding services , ensuring enquiries, cases and new starter activity are managed efficiently, accurately and in line with service standards

Use data, feedback and insight to improve service performance, simplify processes and enhance colleague satisfaction across all support channels

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