Assistant Customer Relationship Manager

Leeds 3 days office

Permanent : 37.5 hour per week

Full time (we welcome flexible working discussions)

An opportunity to make a difference

At Border to Coast our purpose is to make a difference and were looking for an Assistant Customer Relationship Manager to join our award-winning team.

As a customer-owned and customer-focused organisation, integrity is one of our values, as is our collaborative and sustainable approach. Our focus is to secure the pensions of over a million people who have provided valuable service to their communities and society. Were the largest UK asset manager outside London or Edinburgh, and we provide innovative investments that deliver sustainable returns over the long term.

As an Assistant Customer Relationship Manager, you will be supporting the Head of Customer Relationship Management and Customer Relationship Managers in the management of relationships with our Partner Funds and the development of our partnership.

The Customer Relationship Management (CRM) team is responsible for building trusted, collaborative and sustainable relationships with our Partner Funds, ensuring their needs and priorities remain at the heart of our decision-making. As an Assistant Customer Relationship Manager, you will be integral in continually evolving strategic, regulatory and political environment. The Customer Relationship team delivers a high-quality customer experience, supports effective oversight through transparent engagement and information sharing, and champions customer-focused collaboration by ensuring Partner Fund perspectives are represented internally and reflected in the solutions and services we develop.

The role what youll be doing

As an Assistant Customer Relationship Manager your role is hugely important and will include:

Provide support to our Customer Relationship Managers in the day-to-day management of our Customers as they work to develop long-term trusted customer relationships.

Work with Investment and Operations colleagues to respond to Customer requests in a timely and efficient manner, tracking the progress of requests for the purposes of internal reporting.

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