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Customer Service Advisor

Dunstable

We're seeking Customer Service Advisors  to join our busy and established team based in our vibrant contact centre in Dunstable .This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an OTE of £25,000 – £28,000 .You will serve as the primary point of contact for customers, assist with their inquiries, provide support, and ensure their overall satisfaction. You will utilise your communication skills, empathy, and problem-solving abilities to address customer needs promptly and effectively. This position requires a proactive approach to customer service, attention to detail, and the ability to thrive in a fast-paced environment. What you’ll do: Act as ‘front-line’ communication for customers by booking appointments for our estate agency branches

Interact with customers and branches over the phone, to address their inquiries, book appropriate appointments and recommend our services

Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines.

Why you’ll love it here: Generous incentives and team nights out

Quarterly awards and paid trips for top achievers

Employee discounts and wellness programme

Industry leading training and development

Clear career progression opportunities

24/7 AIG Smart Health (including virtual GP) coverage for you and your family

Free On-Site Parking

Uncapped commission

A realistic OTE: £25,000 - £28,000

Required skills, knowledge and experience: Excellent verbal and written communication skills

Strong interpersonal skills and ability to work well in a team

Basic computer proficiency and familiarity with office software applications

Customer-focused mindset with a genuine desire to assist others

Able to work in a fast paced environment

Self-motivated, confident, and approachable

Willingness to learn and adapt to new processes and technologies.

Previous experience in customer service or related field (preferred but not required)

Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00397

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Customer Service Advisor jobs in Dunstable

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