General Manager

Brentwood

Company Overview

United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queens Gardens.

Position Overview

Montcalm Collection are looking for a skilled and ambitious General Manager to join our team in Montcalm Brewery.

In the role you will be able to help to shape the Montcalm Collections next chapter and showcase your skills, become a trusted ambassador achieving the service and product delivery standards for the company with a high degree of customer care and service.

JOB SPECIFIC DUTIES

Commercial Performance

Hotel Revenue is well managed and all opportunities to maximize it are considered, without compromising guest experience.

Collaborates with sales, marketing, and revenue teams to create packages and pricing solutions to meet the needs of the guests and business targets.

Actively participates in commercial meetings and business review meetings.

Is up to date with competitor set and hospitality trends.

Health & Safety Hotel complies with the Health and Safety at Work etc Act 1974 and all other relevant UK health and Safety and Fire Safety legislation such as but not limited to the Workplace (Health, Safety and Welfare) Regulations, Manual Handling Regulations, First Aid at Work regulations and Personal Protective Equipment at Work Regulations, the Regulatory Reform (Fire Safety) Order 2005.

Suitable and sufficient Health and Safety policies, procedures, trainings, and safe systems of work are implemented across the hotel in areas such as, but not limited to fire safety, food safety, asbestos management, Legionella control.

Regular reviews of Hotels Health and Safety management systems are implemented, and accurate health and safety and fire safety records are maintained.

Health and Safety best practices, legislation changes, and industry updates are used to amend existing procedures.

Hotel's Health and Safety culture is based on Leadership example, adequate training and practical support.

Advice from the Head of Health and Safety and Security is sought to ensure compliance with the above-mentioned duties.

Reputation Management

Effective presence during peak business times, at times when foot flow is high and any other times where an opportunity to make a quality connection with guests is present. Acts as a brand ambassador within the business and when attending business related matters. Strong attention to detail is present with regards to the overall Hotel presentation, internally and externally. Meetings regarding guest satisfaction, service training, and other related meetings are well prepared for and attended. All complaints are dealt with, lessons are shared with the team and adequate measures are taken to avoid the same nature of the complaint in the future. Positive comments are shared with the team to build Excellent Service Culture. Carry out thorough investigation in relation to all guest complaints and take appropriate actions.

Team & Operations Management The Hotel is optimally staffed, and all staffing related procedures are followed.

Performance is effectively managed.

Annual appraisals, Probation Reviews and Job Chats are conducted on-time and to the required standard.

Underperformance and misconduct are dealt with promptly and according to procedures.

High performers are acknowledged and encouraged to develop.

Succession planning is implemented and supported.

Training records are up to date.

Service Quality Events are adequately prepared for, staffed, and supported.

VIPs, Corporate and regular guest arrivals are well prepared for, and expectations are exceeded.

On-going training and quality assessments are carried out.

Benefits

Collaborative and empowering team dynamics.

Recognition and Rewards Program.

Access to an array of discounts via our Benefits Platform.

Comprehensive training through Certified Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

TPBN1_UKCT