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Customer Service Administrator

West Bromwich

We are recruiting some exciting customer service and administration opportunities to join a friendly and supportive team within a growing manufacturing company. The roles offer excellent training and progression opportunities. Salary - £24,500 Hours - 8.30am-5.00pm Monday to Friday Main duties for each role:- Customer Service Administrator

Providing a contact point for customer and colleague queries and following up delivery schedules,

Answering a high volume of both internal / external emails and telephone calls

Processing customer call off orders & ordering additional items required

Updating of CRM information to management system

Generating paperwork for production requests & delivery notes

Sales Order Processor

Processing high volume orders accurately on the in house CRM system.

Answering a small number of internal and external calls.

Processing customer call off orders & ordering additional items required

Updating of CRM information to management system

Generating paperwork and maintaining reports.

To complete necessary paperwork & maintain filing systems

Requirements

Minimum of 12 months administration/ customer services experience within a fast paced environment.

Good knowledge of Microsoft Word, Excel and Outlook.

Excellent telephone manner.

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