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Biffa
High Wycombe, England, United Kingdom
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service a
Job Source: BiffaBiffa Ltd
High Wycombe
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service
Job Source: Biffa LtdABL Recruitment
High Wycombe, England, United Kingdom
This is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead
Job Source: ABL RecruitmentMichael Page Technology
Watford
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd L
Job Source: Michael Page TechnologyYour People Partners Ltd
Hemel Hempstead
Ready to level up your IT support career? Join our team as a Second Line Service Desk Analyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional c
Job Source: Your People Partners LtdCAE Technology Services Limited
Hemel Hempstead, England, United Kingdom
The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer base 24x7. You will be central to the service desk operation with excellent technical skills com
Job Source: CAE Technology Services LimitedAir Partner
Bracknell, England, United Kingdom
Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lea
Job Source: Air PartnerXact Placements Limited
Reading
Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to al
Job Source: Xact Placements LimitedHigh Wycombe
Job Description A quick look at the role
The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times.
Your core responsibilities
Handle customer incident or request tickets in a professional manner
Answer calls and respond to emails from users regarding new and current tickets
Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket
Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution
Log tickets with the relevant third parties
Comply with current Service Desk standards, policies, and procedures
Establishes and develop relationship with other IT teams through frequent and constructive communication
Identify/implement process improvements
Update Knowledge Base articles as an when required
Assist with the training of new Service Desk staff
Our essential requirements
Previous Service Desk experience
Proficient user of all Microsoft packages
Ability to manage own workload effectively and efficiently while keeping to strict deadlines
Biffa – we’re changing the way people think about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
IT Service Desk Analyst jobs in High Wycombe
ⓘ There was an unexpected error processing your request.
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