Store Manager

Store Manager | Northlight Brierfield | Full Time | £35,000 per annum

Our client is seeking an experienced and enthusiastic Store Manager with warmth, confidence and excellent customer service skills. The successful candidate will be proactive, ready to hit the ground running and motivated to take on the challenge of running an established coffee shop with a strong team in place.

The Role

As Store Manager, you will take responsibility for the day-to-day running of the coffee shop, leading and developing a team of 8 while driving sales, profitability and customer service.

You will work alongside the Assistant Manager and Head Barista as part of the management team, with responsibility for recruitment, training and performance management.

The role is 45 contracted hours per week, with varied shifts Monday to Sunday. The store opening hours are:

Monday to Friday: 7:00 am–6:00 pm

Saturday: 7.30 am–6:00 pm

Sunday: 8:00 am–5:00 pm

Early starts, closing shifts and weekend work are shared fairly amongst the management team. Bank Holiday working is required, with flexibility around the rota provided the needs of the business are met.

Key Responsibilities

Take responsibility for the day-to-day running of the coffee shop

Lead, motivate and manage a team of 8

Recruit, train and manage the performance of team members

Work alongside the Assistant Manager and Head Barista

Drive sales and profitability

Monitor and achieve key KPIs including net sales, year-on-year growth, product availability, customer reviews and wait times

Maintain product availability at 98.5%

Maintain a customer review target of 4.75 stars

Maintain a target wait time of 3 minutes

Deliver excellent customer service and professionally handle customer complaints and escalations

Ensure high standards of quality, cleanlin...